Last Updated: October 2026
Practice Name: Coombabah Family Practice
Address: Suite 26, 21 Hansford Rd, Coombabah QLD 4216
Contact Phone / Fax: Ph: 5501 5444 / Fax: 5501 5777
Email: reception@coombabahfamilypractice.com.au
1. Introduction
At Coombabah Family Practice, we are committed to protecting the privacy and confidentiality of our patients’ personal and health information. This Privacy Policy outlines how we collect, use, store, and secure your personal data in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) and relevant state health privacy legislation.
2. Types of Information We Collect
To provide you with high-quality medical care and administrative support, we collect and hold various types of personal information, which typically includes:
Personal Details: Full name, date of birth, residential address, email address, and phone numbers.
Government Identifiers: Medicare number, Department of Veterans’ Affairs (DVA) number, and pension card details.
Health Information: Medical history, family medical history, current medications, allergies, diagnostic test results, specialist reports, clinical notes, and treatment details.
Payment & Insurance Details: Private health fund information and billing/payment records.
3. How We Collect Your Information
We generally collect your personal and health information in the following ways:
Directly from you when you book an appointment, fill out our online forms, communicate via email, or speak with our reception and clinical staff.
From third-party medical providers, such as pathology collection services, diagnostic imaging centers, and specialist medical practitioners.
From emergency contacts or family members when you are unable to provide the information directly.
4. Purpose of Collection, Use, and Disclosure
Your information is collected strictly for the primary purpose of providing comprehensive healthcare services. This includes:
Managing and booking your medical appointments and consultations.
Facilitating medical treatments, health monitoring, preventative care, and chronic disease management.
Communicating test results, reminders, and follow-up care instructions.
Processing Medicare claims, private health insurance rebates, and account settlements.
Sharing necessary details with allied health professionals, visiting specialists, or emergency services involved in your care.
5. Data Security and Storage
We take the security of your personal and health information extremely seriously. We implement robust physical, administrative, and technical safeguards to protect your data from unauthorized access, loss, misuse, or alteration:
Digital records are stored on secure, encrypted servers with restricted staff access.
Physical documents and medical files are kept in secure, locked filing cabinets within restricted areas of the practice.
Official medical documents and referrals transmitted via our dedicated fax line (5501 5777) or digital channels are handled with strict confidentiality protocols.
6. Accessing and Correcting Your Information
You have the right to request access to the personal and health information we hold about you. If you believe any information is inaccurate, out-of-date, or incomplete, you may request an amendment. To safeguard your privacy, requests for access or correction must be submitted in writing to our practice management team.
7. Resolving Privacy Concerns and Complaints
If you have any questions, concerns, or complaints regarding how your personal information has been handled by our practice, please contact us directly:
Phone: 5501 5444
Email: reception@coombabahfamilypractice.com.au
Mail: Suite 26, 21 Hansford Rd, Coombabah QLD 4216
We take all complaints seriously and will investigate the matter promptly. If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
8. Updates to This Privacy Policy
We regularly review and update our Privacy Policy to reflect changes in legal requirements, medical practices, or website operations. The latest version will always be posted directly on our website.